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QUALITY CERTIFICATES

Lantik is committed to working on the basis of the philosophy of quality. We want to ensure that our services comply with the highest expectations, by opting for the latest technologies and always respecting the environment.

Our quality management systems are audited and certified by accredited independent entities. Those systems seek to ensure permanent improvement of the processes and compliance of functional specifications, legal requirements and user satisfaction.

Quality is not about obtaining a seal, it is our way of working.

Presentation of the Integrated Quality Management System Policy

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Our Quality Commitment

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ROYAL DECREE 3/2010 OF 8 JANUARY

NATIONAL SECURITY FRAMEWORK(ENS)

Managing the security of the facilities and of the information systems that support all the services, identification of risk situation and dealing with those considered unacceptable and managing business continuity, pursuant to the requirements of the National Security Framework (ENS) in the sphere of Electronic Administration for their AVERAGE category information systems 

ENS-2018/0011 CERTIFIED

iso9001 Standard

SOFTWARE DEVELOPMENT

Study and analysis of computer solutions, assistance, where applicable, with acquiring computer applications, developing (design and programming) applications, testing and deploying those applications in production and maintenance.

iso9001 Standard

PURCHASES AND SUPPLIES

Procurement of Goods and Services, their monitoring, and the supply and installation of the computer equipment for Bizkaia Provincial Council

iso9001 Standard

CUSTOMER SERVICE

Identifying customer needs, coordination in the provision of the set of services, information on the status of the projects and services, managing incidents and/or problems and measuring customer satisfaction

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ISO14001 Standard

Environment management Macro-process

Identifying, analysing and managing environmental aspects, response to environmental emergencies and environmental legal compliance.

GA-2010/0573 Certified

ISO20000 Standard

Information Systems Operating Service Management

Production readiness of computer solutions (preparing, planning, operating) and control and monitoring of the correct implementation of the computer processes and services.

STI-0008/2016 Certified

ISO27001 Standard

Information Security Macro-process

Managing the security of the facilities and of the information system that support all the services, identifying the risk situations and dealing with those considered unacceptable, and managing business continuity.

SI-0007/2011 Certified