Surveys and studies

• What is the purpose of this processing?

  Purpose

  Management of queries, surveys and studies conducted to assess satisfaction with products and services offered by Lantik to its customers, to gather feedback from them and provide an improved service. Gestión de consultas, encuestas y estudios realizados para conocer el nivel de satisfacción sobre los productos y servicios ofrecidos por Lantik a sus clientes, para obtener su opinión y poder ofrecer un mejor servicio.

  Purpose

  Management of queries, surveys and studies conducted to assess satisfaction with products and services offered by Lantik to its customers, to gather feedback from them and provide an improved service. Gestión de consultas, encuestas y estudios realizados para conocer el nivel de satisfacción sobre los productos y servicios ofrecidos por Lantik a sus clientes, para obtener su opinión y poder ofrecer un mejor servicio.

• What type of data do we handle?

  Category of personal data	Identity and contact details (name and surname, age, marital status, municipality, email, telephone, image and voice) Other
  Category of data subject	Customers Citizens

  Category of personal data

  • Identity and contact details (name and surname, age, marital status, municipality, email, telephone, image and voice)
  • Other

  Category of data subject

  • Customers
  • Citizens

• Where does the data come from?

  Origin of data	The data subject and/or their representative.

  Origin of data

  The data subject and/or their representative.

• Do we assign your data to third parties?

  Recipient natural or legal persons	No data disclosures are carried out.
  International transfers	No international transfers take place.

  Recipient natural or legal persons

  No data disclosures are carried out.

  International transfers

  No international transfers take place.

• What authorises us to process your data?

  Lawfulness	Article 6.1.a) of the GDPR. Consent of the data subject to the processing of his or her personal data. Artículo 6.1.a) RGPD. Consentimiento de la persona interesada para el tratamiento de sus datos personales.

  Lawfulness

  Article 6.1.a) of the GDPR. Consent of the data subject to the processing of his or her personal data. Artículo 6.1.a) RGPD. Consentimiento de la persona interesada para el tratamiento de sus datos personales.

• ¿CUÁNTO TIEMPO CONSERVAMOS TUS DATOS?

  Plazo de conservación	Personal data will be erased once the relevant query, survey or study has been completed.

  Plazo de conservación

  Personal data will be erased once the relevant query, survey or study has been completed.

• What personal rights can you exercise in Lantik?

  Face-to-face channel:

  The data subject may exercise their rights to access, rectification and the erasure of data, and the limitation and opposition to the treatment of said data, as well as the portability by presenting a written document at Avenida Sabino Arana, 44 - Bilbao, for the attention of the Security Department. The data subject must substantiate their identity by showing their ID card or equivalent identification document.

  Electronic channel:

  By sending a written document to the email address: ARSOLP lantik rights

  Take into account that to make your application through the electronic channel enabled to this end, you must substantiate your identity by making use of one of the following authentication mechanisms: B@k, B@kQ or by using digital certificates (such as the izenpe citizen certificate or an electronic ID)

  You are also entitled to waive said action by withdrawing your consent to the treatment of personal data.

  The data subject is also entitled to make a claim to the pertinent control authority – Basque Data Protection Authority.

  What personal rights can you exercise in Lantik?

  Face-to-face channel:

  The data subject may exercise their rights to access, rectification and the erasure of data, and the limitation and opposition to the treatment of said data, as well as the portability by presenting a written document at Avenida Sabino Arana, 44 - Bilbao, for the attention of the Security Department. The data subject must substantiate their identity by showing their ID card or equivalent identification document.

  Electronic channel:

  By sending a written document to the email address: ARSOLP lantik rights

  Take into account that to make your application through the electronic channel enabled to this end, you must substantiate your identity by making use of one of the following authentication mechanisms: B@k, B@kQ or by using digital certificates (such as the izenpe citizen certificate or an electronic ID)

  You are also entitled to waive said action by withdrawing your consent to the treatment of personal data.

  The data subject is also entitled to make a claim to the pertinent control authority – Basque Data Protection Authority.

• Who is the Data Protection Officer of the provincial public sector?

  The Data Protection Officer at Lantik is the Head of the Legal Advice and Data Protection Department of the Provincial Council of Biscay.

  The creation, appointment and regulation of the DPO of the Provincial Council of Biscay and provincial public sector agencies were approved through the Resolution of the Governing Council on 15 May 2018. The publication of this appointment was performed through the Official Gazette of Biscay in Gazette number 99, of 24 May 2018, and officially notified to the Basque Data Protection Agency (AVPD).

  Any enquiries you may have on data protection relating to the processing by the Provincial Council of Biscay and its provincial agencies can be made HERE

  Who is the Data Protection Officer of the provincial public sector?

  The Data Protection Officer at Lantik is the Head of the Legal Advice and Data Protection Department of the Provincial Council of Biscay.

  The creation, appointment and regulation of the DPO of the Provincial Council of Biscay and provincial public sector agencies were approved through the Resolution of the Governing Council on 15 May 2018. The publication of this appointment was performed through the Official Gazette of Biscay in Gazette number 99, of 24 May 2018, and officially notified to the Basque Data Protection Agency (AVPD).

  Any enquiries you may have on data protection relating to the processing by the Provincial Council of Biscay and its provincial agencies can be made HERE